To interact with customer, project managers and peers to do successful implementation and provide support to resolve their issues.
·Provide consultative guidance and assistance in a professional and organized manner directly to customers within the ERP Finance area.
·Participate with the project implementation team for understanding extension development, analysis, design, implementation, and testing of the Infor Ln application of Finance module.
·Add value to customer projects by using the know-how about Infor solutions and implementations derived from practical experiences.
·Provide customers with integration and industry expertise as well as “best practice” recommendations; act as an advisor to Infor customers regarding best practices and how to configure their Infor solution for making their processes and way of working more efficient.
·Design and configure efficient client business solutions.
·Develop and execute test plans.
·Perform testing of software configurations and customer solutions.
·Provide training to client’s key and end users.
·Achieving engagement objectives.
·Be a team player, form a relationship with the customer at all levels and also be able to drive a problem through to resolution..
Achieving engagement objectives:
·Provide regular internal project reports when required.
·Attend product functionality briefings and training sessions.
·Take responsibility for personal development.
Skills, experience, and attributes required:
·Experience in one or more industry segments such as Distribution, Industrial Manufacturing, Automotive, Aero space & Defense, Commercial Marine.
·Business process knowledge in Warehousing, Logistics, Procurement, Customer Sales Management, Manufacturing and Planning or equivalent processes. Project Industry exposure is an added advantage.
·5-20 years of work experience with Infor ERP LN in a client facing role through various projects
·Reliability and deadline-driven approach
·Strong organizational skills & time management skills
·Strong oral and written communication that effectively articulates complex ideas.
·Ability to work independently and as a part of a team but also self-motivated.
·Team player with the ability to build strong peer and interpersonal relations.
Business/functional experience in discrete manufacturing, Build and Deliver a scalable solution from Quote to Cash, Business processes involved with typical Sales cycle (Opportunities, Quotes, Orders etc), Experienced with Discrete Manufacturing processes (Shop Floor, Assembly), Understand / Implemented eCommerce, CRM solutions.
Work experience in any one of the industrial domains like, sales, purchase, service, freight, manufacturing, inventory management is an added advantage.