The most common reasons why we would receive e-mail bounces from your registered e-email address are:

• non-existing mailbox or user account
• invalid e-mail address (e.g. obsolete domain name)
• storage quota of mailbox exceeded
• your mail server denying relaying baanboard messages
• your mail server thinking baanboard messages are spam
• network/routing problems

What do I have to do to get my account unlocked?

1. Fix up your e-mail account/mailbox or get a new one. If you switch to a new address then please pick a reliable one or else your baanboard account will end up getting locked out again after a while.
2. Write down your current username (login name) and old & new e-mail address and send these details to a site administrator (via the contact form or to lockme -AT - baanboard.com)
3. You will receive confirmation when your account has been unlocked.

Important Notes

• Even if you update your e-mail address yourself in your UserCP, you must still notify the site administrator and ask to have your account unlocked! This will not happen automatically!
• If you have trouble reaching the site administrator then please use the Private Messaging feature and send a message to patvdv.
• Sometimes we will receive requests to re-activate an account but we are unable to conform the unlocking of the account because our confirmation email is being rejected by a spam filter (!).