From the problem text, I derive that you're working with version Baan IV. In that version, DEM always import into the same version as the export came from. So I'm pretty sure that in (target) company 820 a version "Grafitec" exist, containing your exported process.
Simplest way to resolve is to copy the process in company 820 with session "Copy Version Data to Other Version" (tgbrg1200m000) to version Printec.
Note that components such as new created utilities are to be checked separately. They're not copied automatically with the process.
For company 830 you'll need to do the same trick.
I hope this answers your question.