Sales Order Line Status not updated
A Sales Order was already printed but the status in the session "Display Sales Order Lines Status" (tdsls4533m000), remains ready for "Print Order Acknowledgment". Hence we cannot move to the next order step.
User has a printed copy (hard copy) of the affected Sales Order to evidence that the SO was indeed printed, but the SO line status was not updated to the next order step, and remained ready for "Print Order Acknowledgment". By executing again the session "Print Order Acknowledgment" (tdsls4401m000) the Sales Order Line status was changed.
How could that be? Is it possible for the sales order status of an already printed SO to change back to its previous status when something was done in the SO header or lines?
Looking forward for your usual assistance.
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