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For ERP LN feature pack upgrade, what method of install are you using?
Installation Wizard into existing VRC
35%
Installation Wizard into new VRC
42%
Manual into existing VRC
3%
Manual into new VRC
19%
Total votes: 31

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  #1  
Old 13th October 2005, 21:35
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rmarles rmarles is offline
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
Slow System

Hello

Lately we've been experiencing a slow system, slower then normal.

Some reported issues:

- Takes 10 min. to execute a credit memo
- Printing p/o's - 10 - 30 seconds (normally 1)
- Entering Text on P/O's ….very slow, hesitates a lot.
- Slow backflushing
- Slow release of Production Orders
- Slow generation of menus/reports, etc

In addition to this, HPUX's TOP typically shows when someone is running a large report, however we've been watching it and the utilization seems pretty low, however there is obviously some sort of lag within the system.

Running Triton 3.1B on an rp2470 with 2gb's of RAM under HPUX 11i.

Any advise is welcomed.

-Rob
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  #2  
Old 13th October 2005, 22:38
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Baan: IVc4 - DB: Oracle 9i, Oracle10g - OS: HP Unix 11, Intel RedHat ES
Slow system.

Hi,
What is the load of your system? You can check this using the command at unix
# top

It shows you what is the process is taking the most of the resources.
This happened once to me, when one of my disks crash and the array is rebuilding the hot spare.

Hope this help.
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  #3  
Old 14th October 2005, 14:57
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
mig28mx,

Thanks, but as I stated, TOP hasn't been to useful in this case as we've been watching it.
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  #4  
Old 18th October 2005, 12:01
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Baan: none (B40c4 was last) - DB: Oracle - OS: Linux (RHEL)
Run a few of the sessions with debug to see where triton is spending most of its time.
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Old 18th October 2005, 17:12
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
We don't have access to the source to be able to re-compile in debug mode. Plus that's a short list.

It can be anything. IE: When trying to print a report, you hit "Y" and wait for things to catch up before it lets you select an output device.

Thanks
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  #6  
Old 18th October 2005, 17:24
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Baan: IVc4 - DB: Oracle 9i, Oracle10g - OS: HP Unix 11, Intel RedHat ES
problem on the network?

Hi, have you run the session directly from the server?
Maybe you have network problems.
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Old 18th October 2005, 17:30
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
All the sessions are run through a telnet session directly with the server.
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Old 18th October 2005, 17:34
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Telnet

Have you done a Ping with your server, in order to test the conection?
Can you send the output of the ping from one of your stations?
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Old 18th October 2005, 17:41
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
Pinging baansrv [x.x.x.x] with 32 bytes of data:

Reply from x.x.x.x: bytes=32 time<1ms TTL=255
Reply from x.x.x.x: bytes=32 time<1ms TTL=255
Reply from x.x.x.x: bytes=32 time<1ms TTL=255
Reply from x.x.x.x: bytes=32 time<1ms TTL=255
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  #10  
Old 18th October 2005, 17:55
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Baan: IVc4 - DB: Oracle 9i, Oracle10g - OS: HP Unix 11, Intel RedHat ES
sar command

Mmm, the network is ok.
Can you try with this command:

# sar 1 4

The sar command reports the activity of the system. Please send the output.
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  #11  
Old 18th October 2005, 18:04
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Baan: 4c4 sp20 - DB: oracle 10g - OS: hpux 11i
12:17:41 %usr %sys %wio %idle
12:17:42 0 0 2 98
12:17:43 0 0 1 99
12:17:44 0 0 0 100
12:17:45 0 0 0 100

Average 0 0 1 99

- Thanks
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  #12  
Old 18th October 2005, 18:15
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Fishy

Is really strange.
I never have been seen a production system with 100% idle, it means like no one user is working!
Also %SYS at 0 % is like the system is doing nothing!

At this point, I recommend that you set up a support order at SSA, and/or call at HP support in order to guide you in the troubleshooting.

Good luck!
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  #13  
Old 19th October 2005, 10:21
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Baan: none (B40c4 was last) - DB: Oracle - OS: Linux (RHEL)
non-code debugging

When I mean debug I means to run with --set DBSLOG=... and/or other similar options from the bshell, not to recompile a session with debug (this one is for the Tools Development threads).
Search the threads on debug or start already by reading this one.
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  #14  
Old 19th October 2005, 14:18
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What about your $BSE_TMP directory? Very full?

just a guess

regards

Norbert
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