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For ERP LN feature pack upgrade, what method of install are you using?
Installation Wizard into existing VRC
38%
Installation Wizard into new VRC
38%
Manual into existing VRC
5%
Manual into new VRC
19%
Total votes: 42

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  #1  
Old 11th April 2018, 21:48
vik.patil vik.patil is offline
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Baan: ERP LN - DB: MS-SQL - OS: MS-WINDOWS
Email/Alert not sent from Monitor

Hi,

We have created Monitor on PO Creation and added Distribution List as Email. One PO creation, we are able to see BOD message for created PO in One View. On selection of document, we can see Steps as BOD entered ION -> BOD Consumed by Engine -> BOD Sent to Queue of Monitor Engine -> BOD Delivered by Engine -> Monitor Instance Triggered -> BOD Delivered by Engine

Though BOD Message say Monitor Instance triggered we are not receiving any email. We have changed distribution list from email to User but no alert seen for selected User.

Any Help will be appreciated.

Regards,

Vikram Patil
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  #2  
Old 12th April 2018, 07:22
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Ajesh Ajesh is offline
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Baan: LN 10.4 - DB: Oracle - OS: HP-Unix
In Email Settings in ION Service, have you put the SMTP Details?

And in Pulse Engine Settings in ION Service, Have you ticked Send Email?
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  #3  
Old 12th April 2018, 07:56
srkndnsn srkndnsn is offline
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Baan: Infor Ln10.4 - DB: Oracle - OS: Unix
Quote:
Originally Posted by vik.patil View Post
Hi,

We have created Monitor on PO Creation and added Distribution List as Email. One PO creation, we are able to see BOD message for created PO in One View. On selection of document, we can see Steps as BOD entered ION -> BOD Consumed by Engine -> BOD Sent to Queue of Monitor Engine -> BOD Delivered by Engine -> Monitor Instance Triggered -> BOD Delivered by Engine

Though BOD Message say Monitor Instance triggered we are not receiving any email. We have changed distribution list from email to User but no alert seen for selected User.

Any Help will be appreciated.

Regards,

Vikram Patil
Hi,

Can you see the rising of Alert Created number in the Manage->Monitor&Workflows->Active Monitors?

If you can see the rising, the problem is in your ION SMTP setttings.
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  #4  
Old 12th April 2018, 15:44
vik.patil vik.patil is offline
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Baan: ERP LN - DB: MS-SQL - OS: MS-WINDOWS
We can see Alert Created count is zero and Document Processed count is 3. May I know why this count is not increased though Monitor Instance Triggered? May I know how to troubleshoot this issue.

There might be ION SMTP issue so we will check this but when I select Distribution list as User without email check box checked we should see Alert message for selected User.
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  #5  
Old 12th April 2018, 15:59
srkndnsn srkndnsn is offline
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Baan: Infor Ln10.4 - DB: Oracle - OS: Unix
Quote:
Originally Posted by vik.patil View Post
We can see Alert Created count is zero and Document Processed count is 3. May I know why this count is not increased though Monitor Instance Triggered? May I know how to troubleshoot this issue.

There might be ION SMTP issue so we will check this but when I select Distribution list as User without email check box checked we should see Alert message for selected User.
If you see alerts created count is zero , then your rules for alert is not working. You should verify the conditions then you can look the SMTP settings
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  #6  
Old 12th April 2018, 19:54
vik.patil vik.patil is offline
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Baan: ERP LN - DB: MS-SQL - OS: MS-WINDOWS
Thanks for all replies.

We found issue with Rules and able to fix this now.
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