Reported problem and Expected solution

[baanspider]

Hi everyone

I am using LN6.
Just would like to know where these two fields are kept.
In tssoc2110m000, in the Call page, you will see these two fields
but they are not in tssoc210 table.
Where are they kept?

When I go to Edit Form in DFE, I see these two fields are variables.
But they must be kept somewhere because when i exit and enter back
a specific order, the values in these two remains the same.
So it must be kept in a table too.
Please advise.


thanks n regards

[bdittmar]

Originally Posted by baanspider

Hi everyone

I am using LN6.
Just would like to know where these two fields are kept.
In tssoc2110m000, in the Call page, you will see these two fields
but they are not in tssoc210 table.
Where are they kept?

When I go to Edit Form in DFE, I see these two fields are variables.
But they must be kept somewhere because when i exit and enter back
a specific order, the values in these two remains the same.
So it must be kept in a table too.
Please advise.


thanks n regards

Hello,
which fields from service order do you mean ?
Be more specific, please.
Regards

[baanspider]

Hi

Sorry for the confusion

The two fields are "Reported Problem" and "Expected Solution"
When we go to DFE and edit the form, we see that these are variables.
They are not table fields.
But they must be saved somewhere because when we re-enter the same order, the values on this two fields remains the same.

thanks n regards,

[searocket]

Hi, I think you are referring to the "Call" fields.

The design intention for service is that everything starts with creating a service call, then the call can be "transferred" to a service order.
So you should find those fields in tsclm100.
Also bear in mind that calls use tsclm180.

hope that helps

[bdittmar]

Originally Posted by baanspider

Hi

Sorry for the confusion

The two fields are "Reported Problem" and "Expected Solution"
When we go to DFE and edit the form, we see that these are variables.
They are not table fields.
But they must be saved somewhere because when we re-enter the same order, the values on this two fields remains the same.

thanks n regards,

Hello,
searocket is right.

The fields are from the Call-Managment tables.

Problems : tsclm330 a.s.o.

tsclmxxx

Regards

[baanspider]

Hi

Sorry for double posting.

I created the service order in tssoc2110m000 in co. 810 and entered the Reported Problem and Expected Solution in this screen.

But when i go see the table tsclm100 for co.810, the table is empty with no records.
So where is it being kept, i still do not know
Please advise

thanks n regards,

[bdittmar]

Originally Posted by baanspider

Hi

Sorry for double posting.

I created the service order in tssoc2110m000 in co. 810 and entered the Reported Problem and Expected Solution in this screen.

But when i go see the table tsclm100 for co.810, the table is empty with no records.
So where is it being kept, i still do not know
Please advise

thanks n regards,

Hello,
have a look at the attachment !

The tables are tsclm330 and tsclm335 !

Regards

[baanspider]

Hi

The two tables tsclm330 and tsclm335 are the master tables for problems and solutions.
User zooms to the master tables to select the problem and solution.

My question is where is the values kept for the service order line?

In the service order lines table tssoc210, there is only two fields there
- actual problem and actual solution.

But tssoc210 does not have reported problem, expected problem and expected solution.

Hope you understand better now.

thanks n regards,

[Juergen]

Hi Baanspider,

actually we don't using the service in ERP Ln, but I think that fields must be filled based on entries in the clm (Call Management) module.
Please check table tsclm350 - Service resolution and probability analysis

Regards,
Juergen

[baanspider]

Hi

For your info, what user wants is to put
Reported Problem and Expected Solution in the report.

But I could not solve this for them because i cannot find the two fields in tssoc210 table.

Hope this info helps you to understand our requirement

thanks n regards,

[bdittmar]

Originally Posted by baanspider

Hi

For your info, what user wants is to put
Reported Problem and Expected Solution in the report.

But I could not solve this for them because i cannot find the two fields in tssoc210 table.

Hope this info helps you to understand our requirement

thanks n regards,

Hello,

the data is stored in table tsclm350 with reference to the origin and order number and activity (Position).
In your reporting, you have to read this table by reference fields.

See attachment !

Regards