Never tried this myself - which company are you using the exchange in? The production or normal company or company 000. I recall something from 15-20 years ago when our admin had to login into company 000 before some kind of load would work. I can't remember the details or what the load was. My guess is for some reason the convert to runtime is not working and that I do not recall what our admin used to do to force a convert to runtime when no changes were made.
My latest mantra - make sure you have latest stpapi patches and the latest session object. If on LN then please explore the option of using DAL2 functionality.
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