How do you like the new infor365.com website?

litrax · #1 18th December 2009, 15:32

A new poll entry has been added:

How do you like the new infor365.com website?

Quote:

* Awesome
* Good
* Not Sure
* Rather bad
* Awful

vinceco252 · #2 18th December 2009, 18:17

I've found it completely unusable for any kind of research so far. I was able to submit an SLM license request. And I can search using the the old knowledgebase, but have not had a result returned using the new one.

mark_h · #3 21st December 2009, 14:37

I have not used it. I get most of what I need from this site and let the app admins use it.

jclju1 · #4 21st December 2009, 16:18

I have problem with searching knowledge base, with adding incident, with seraching for documents, ...
Obviously I need time to become familiar with new website.

peturba · #5 22nd December 2009, 10:45

Opening an incident takes much more time now. Nice that now multi language support is available, but wait, German customers still have to select English... Also it seems that only some parts of the site are new, several sections do still have the same layout (like the downloads or documents section). Why not creating the whole site (with all its sections) from scratch? It looks like they stopped 'middle of something'...

My five cents...

pet

mmurphy2650 · #6 23rd December 2009, 14:29

One thing that I noticed that I don't remember from the old site are the very helpful ERP LN Support Briefing Videos, including:

How to process Purchase Requisitions
Direct Delivery Sales Orders
Standard Costing in LN
and More ..

Mike

günther · #7 14th January 2010, 14:31

I really don't know how to find basic things such as "what are the solutions for session xxx". Sorry.

Juergen · #8 14th January 2010, 14:57

Hi Günther,

do you mean the tool "Latest solution for a session / component" to list all solutions for a session/component by a given version/release, because that`s still available?

Regards,
Juergen

günther · #9 14th January 2010, 15:02

Sounds good so far. Can you give me a step-by-step description e.g. for tdsls4102s000?

Juergen · #10 14th January 2010, 15:10

Login to infor365 online support, than go to Downloads -> Baan.
The Infor Baan Knowledge Base is now opening in a new window and here the solution tool is available in the "Components" Box.

Please check/test.

günther · #11 14th January 2010, 15:14

Thank You So Much!

ulrich.fuchs · #12 22nd January 2010, 18:17

Still not working with anything else than Internet Explorer, and the search is still a pain in the ass. Infor should be so embarrassed.

Uli

richylh · #13 29th January 2010, 13:49

I tried to search few solutions but did not get any good results.
Overall, I found it was difficult to get your desirble solutions.

saikatpaik · #14 29th January 2010, 19:46

The product support of Infor mainly in ERP LN6.1 has detoriated to such an extent that their development team at Netherlands and Hyderababd - India, doesn't accepts any bug in the system and straight forward comment the same as a PRODUCT ENHANCEMENT. I have many such instances. I can tell this forum what are the simple bug there in ERP LN 6.1 which these guys telling as product incident.

I think Infor should look into this instead of revamping its www.infor365.com. When there will be no clientbase, then there will be no use of this www.infor365.com

These guys attitude is very bad.

I think the support of BAANBOARD is far-far better than that of Infor365. Its really a piece of crap.