From experience in the BaanIVc4 arena, the customers are quite happy with Service, up to a certain point. There are shortcomings Profuse
has a Service Branch model, which extends the basic functionality to a much more acceptable level. Whether it is available for B50b, I have no idea! As for user friendlyness, well, it is Baan! There are some nice third-party tools available for GPRS and PDA connections by the field engineers, with a web-based user interface. The one I personally know is iMOS
from a Dutch company called TriOpSys
. Their web-site is in Dutch only (at this point in time), but they gave me a (crudely) translated version of their product information. This is attached.
Hope this helps!