At our company we currently do not have the Baan Service module implemented. We now have to start using a service package to follow up the service and technical reparations of sold machines.
We are browsing the different options; i.e. external service packages, and also the Service module of Baan. I personally do not know this module at all, but I am getting a presentation from Baan on the Baan Service. We run Baan 5.0b.
Can anyone who has experience with this module please give me some feedback. I want to know the advantages, the disadvantages, problems, improvements, etc etc. Also towards the user, is it very user-UNfriendly??
Please advice. Thanks very much in advance!!