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Old 19th January 2012, 15:14
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pjohns pjohns is offline
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Baan: IVc4 SP31 with HiDox - DB: Oracle - OS: RHEL 5.8
Cannot print to EXCEL device on Windows 7
Baan: Other/Unknown
DB: Other/Unknown
OS: Other/Unknown
C/S: None/Unknown


A user at work has just been given a new Windows 7 PC. When trying to print to the EXCEL or WORD device from Baan they keep getting the following error.


Env : Baan IV (c:\program files\infor\bw\baan iv)
Program : BW file q:\ui\bw\ts\win32\p_applet.cpp # 485
Keyword : TsApplet::start()
Username : type:S language:2
Process : 4072
ProcessSet : 987435@TEE987435:4072
Lasterror : 2 (The system cannot find the file specified.)
Errno : 2 (No such file or directory)
BdbErrno : 0
Message : 1 : Couldn't create process. File=excel, Parameters="C:\Users\987435\AppData\Local\Infor\BW\Baan IV\tmp\tmp029580563.txt", Verb=NULL, Error=2


The user's old PC also ran Windows 7 and could print to EXCEL or WORD without any issues. I have comapred the two PC's and can see no difference in the BW set-up or permissions on the BW files. The user has "Full Control" to all files under C:\Program Files\Infor and C:\Users\xxx\AppData\Local\Infor directories.

If I manually open Excel or Word and navigate to the txt or rtf files under C:\Users\xxx\AppData\Local\Infor\tmp I can open the files okay. So the tmp029580563.txt file in the error message above can be opened directly from Excel. This would indictate that there isn't an issue with file permissions on the temp files created by Baan.

Any ideas?


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