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For ERP LN feature pack upgrade, what method of install are you using?
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IDG Contributor Network: The 5 key components to creating a goal-oriented technical operation

CIO.com - IT industry - June 5, 2017 - 1:00pm

I have been accused in the past of using a “gotcha” question. For those who do not know what that means, a “gotcha” question usually has no incontrovertible answer. “What is the meaning of life?” is probably the most popular example (although most of us know that answer to be 42). My accused gotcha question to IT decision makers is simply: “How do you know IT had a successful month?”

 The answer I’m usually given is short sighted and incomplete, a combination of uptime/fire fighting/upgrades and SLAs. The best answer is, “We met or exceeded all of our defined objectives.” Getting everyone on board with that as the best answer though, can be problematic. The traditional mindset of IT is to be focused mostly on tactical tasks; keeping the lights on stuff. While that will get you to a certain level of IT Nirvana, eventually it will lead to a lot of problems.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Why a hackathon may not be a good strategy for your company

CIO.com - Opinion - June 1, 2017 - 6:45pm

Hackathons, or hackfests, are getting a lot of buzz for being a collaborative, crowdsourced way of generating new product or service ideas. Sometimes they’re even touted for ideas that drive change and create a competitive advantage. But if that’s what you have in mind for a hackathon at your company, prepare for a letdown.

The buzz isn’t all hype. Entirely new companies (such as GroupMe, which was acquired by Skype) have been birthed from hackathons. And Facebook’s “like” button originated in an internal hackathon at Facebook. Some hackathons resulted in government entities capturing new ideas on how to improve government services. And an increasing number of companies find hackathons to be an effective strategy for improving employee engagement.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Why a hackathon may not be a good strategy for your company

CIO.com - IT industry - June 1, 2017 - 6:45pm

Hackathons, or hackfests, are getting a lot of buzz for being a collaborative, crowdsourced way of generating new product or service ideas. Sometimes they’re even touted for ideas that drive change and create a competitive advantage. But if that’s what you have in mind for a hackathon at your company, prepare for a letdown.

The buzz isn’t all hype. Entirely new companies (such as GroupMe, which was acquired by Skype) have been birthed from hackathons. And Facebook’s “like” button originated in an internal hackathon at Facebook. Some hackathons resulted in government entities capturing new ideas on how to improve government services. And an increasing number of companies find hackathons to be an effective strategy for improving employee engagement.

To read this article in full or to leave a comment, please click here

All-electric satellites are ushering in zippier in-flight internet access

CIO.com - News - June 1, 2017 - 2:48pm

All-electric satellites are changing the way airline passengers access the internet.

Like a Tesla in space, an all-electric satellite uses electric propulsion to climb from transfer orbit to geostationary orbit and to maintain its position on station, instead of the chemical rockets used by traditional satellites.

Such satellites still need a traditional launcher burning solid or liquid fuel for the brute-force task of getting them into space, but the delicate work of positioning the satellite is done electrically.

Without the need to carry vast quantities of chemical fuel, all-electric satellites can be up to 40 percent lighter at launch.

To read this article in full or to leave a comment, please click here

Categories: Opinion

All-electric satellites are ushering in zippier in-flight internet access

CIO.com - News - June 1, 2017 - 2:48pm

All-electric satellites are changing the way airline passengers access the internet.

Like a Tesla in space, an all-electric satellite uses electric propulsion to climb from transfer orbit to geostationary orbit and to maintain its position on station, instead of the chemical rockets used by traditional satellites.

Such satellites still need a traditional launcher burning solid or liquid fuel for the brute-force task of getting them into space, but the delicate work of positioning the satellite is done electrically.

Without the need to carry vast quantities of chemical fuel, all-electric satellites can be up to 40 percent lighter at launch.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Design in digital initiatives

CIO.com - Opinion - June 1, 2017 - 2:44pm

The boundaries of traditional tech projects were often limited to that of the proposed tech. Designing tech was done from the technical perspective, and increasingly included the user perspective as well. But in today’s digital projects, the boundaries span multiple processes that encompass multiple business elements particularly tech elements. Have we made the needed changes to our design approach?

The change in boundaries means, we need to design at two levels:

1. Integral design

2. Individual design

Integral design

The boundaries of digital projects are defined by what we'll call a reservoir. We choose the business elements that form a reservoir because they collectively have strategic potential. Integral design then is the innovative design of the reservoir as a single whole. While doing integral design, we also discover powerful technologies and other elements.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Challenge and opportunity in the world of M&A IT integration

CIO.com - Opinion - June 1, 2017 - 2:42pm

CIOs are well aware that many IT projects fail to meet their stated objectives, are over-budget, or are late. Ask any CIO, and they can quickly list many reasons why IT projects fail, from poor planning to lack of business engagement, and everything in between. Delivering the IT tools needed for the business is difficult in a normal year, but then an announcement is made: the company is buying another business.

While the balloons and streamers fly, marking the beginning of the celebrations, the CIO and his or her team will quietly gather to ponder strategy.  What is the transaction perimeter?  What systems do they have?  Why wasn’t IT informed of the deal before it was announced?  What happens to our current projects?  Will we have help to get all of this done?  What is the timeline?  And then the tougher questions begin:  What will happen to IT?   Will our jobs be impacted?  

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: VDI deserves another look based on Dell EMC VDI Complete

CIO.com - Opinion - June 1, 2017 - 2:40pm

Virtual Desktop Infrastructure (VDI) is well known to be a vastly underutilized technology in enterprise. A large majority of the market has long been aware of the potential benefits but has been waiting on the technology to mature. The new Dell EMC VDI Complete offering announced recently at Dell EMC World 2017 was a big reminder of how far this technology has most recently progressed and why it is time for a revisit.

Dell EMC’s VDI Complete offering takes a unique step beyond past VDI solution bundles by combining all of the hardware infrastructure and the software stack into a fully validated offering that is priced, delivered, and supported by a single vendor. This consolidated offer structure also enables them to offer a monthly cost per user consumption model in addition to an upfront prepay model. With this introduction, they have tackled each of the top remaining complexities to delivering VDI solutions, namely cost predictability, deployment, and support.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: 8 things your business should never do on social media

CIO.com - Opinion - June 1, 2017 - 2:37pm

Social media is a vital part of marketing for today’s businesses. If you don’t at least have a presence on one platform, you’re likely missing an important way to reach your customer base. But while your personal social media account lets you interact with friends and relatives, a business account is completely different. Brands must always be careful not to alienate the very customers they’re trying to attract.

Once you’ve set up your social presence, the real work begins. Here are a few things to avoid as part of your social media marketing efforts.

1. Be offensive

Nothing will make a brand’s marketing efforts go south quicker than offensive social media posts. There are numerous ways you can hurt your online reputation, including appearing misogynistic or homophobic, making jokes about dire situations in the news, or coming across as racist in a post. Make sure the person who handles your posts is trustworthy and, for an extra step of caution, require all posts to be approved before going live.

To read this article in full or to leave a comment, please click here

Categories: Opinion

WWDC 2017: Our Top 3 Predictions

CIO.com - IT industry - June 1, 2017 - 8:00am
Here's what you can expect to be announced during the WWDC keynote on Monday, June 5.

IDG Contributor Network: How SaaS abandonment is killing your enterprise bottom line

CIO.com - Opinion - May 31, 2017 - 4:00pm

Ten years ago every company bought enterprise software, often in abundance. Today, 96% of organizations have now shelved some or all of it. While buying software is daunting, it is essential for competing in increasingly sophisticated industries.

The right software stack can give companies a competitive advantage, and because it is so much easier to buy today, brands are increasingly open to buying from more and more vendors.

To read this article in full or to leave a comment, please click here

Categories: Opinion

CIO Career Coach: Drive operational change

CIO.com - Opinion - May 31, 2017 - 3:25pm

Welcome back to CIO Career Coach, a video series I created with CIO.com and IDG.tv. This season, we’re discussing the skills that top CIOs are developing to be successful in the new era of IT. 

Today’s topic is Driving Operational Change. 

In every company, there are these three layers:

  1. Strategy layer
  2. Operating layer
  3. Systems layer

Most companies are great at the strategy layer. They understand the importance of a strategy that, for example, creates a global enterprise from a set of previously decentralized businesses. But the operating layer? That’s where most companies struggle.

Think about it: Who is going to tell all of those cranky P&L leaders that they're part of one global company now? Who is going to ask tell them to trade in their beloved business processes for a new global standard?

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: 3 tips for creating a tight-knit community on social media

CIO.com - Opinion - May 31, 2017 - 1:30pm

Today’s startups and SMBs have a distinct advantage over those of 20-30 years ago. Never before has there been such efficient ways to create unique communities of customers. Given the likes of social media and other forms of online marketing, businesses are able to put a personal touch on their messaging and reach vast numbers of consumers. In fact, a study by Smart Insights is predicting significant increases in social media budgets across the board in upcoming years.

Smart Insights

That being said, the competition to stand out is stiffer than ever. By nature, social media is an arena meant for building online communities. Although there are no laws written in stone that guarantee success, there are several key concepts to help put your business on the right path to gaining a loyal following. Let’s discuss.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Service economy ushers in Results-as-a-Service

CIO.com - Opinion - May 30, 2017 - 6:29pm

The Agricultural Age moved humans from nomads to farmers. The Industrial Age transitioned society from hammers and chisels to steam engines and cotton gins. The Information Age put the focus on data and computers. Today that reliance on technology has given us options to buy valuable services as an alternative to owning tangible goods. We have entered into a new Service Age.

If you don’t have a vehicle and need to get from point A to point B, you can use UBER. If you’re visiting family and need a little more elbow room than a hotel provides, tap into AirBnB. If your car is dirty and you don’t have the time or supplies to do it yourself, call a service like North Carolina-based Spiffy. You don’t need a bucket, a sponge or elbow grease to make your car shine. The Spiffy app summons a fully equipped skilled technician, and your vehicle gets cleaned with environmentally friendly products and techniques.  

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: How to assess whether your data is worth the dollars

CIO.com - Opinion - May 30, 2017 - 6:25pm

Marketers will preach the important role data plays in marketing, but no one really talks about the value of the data. Data-driven buys can cost more, and digital advertisers could be left paying for calls to ad servers and to use better tracking. The costs add up, and they don’t always even out. 

So how can you tell if the data needed for advertising is worth the dollars spent on getting it? You have to test it of course.

Start out by considering the budget you have and what you need to do with it. This forms the foundation of testing. Think about how unique each data set is, and the scale of it. Sometimes you will have to consider just one side of the equation, as a data set could give you a broad scale, but not much in the way of unique variables. You may only need these unique variables if you’re considering a specific niche audience anyway. 

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Why Google is betting big on AI

CIO.com - IT industry - May 30, 2017 - 6:20pm

The recent Google I/O conference saw the internet giant unveil is artificial intelligence intentions. From modest machine learning beginnings, Google has unveiled products that intend to revolutionise our daily lives and bring machine learning into all current applications.

As the development of mobile applications hit the tech world by storm a few years ago, now is the time of AI and Google intends to capitalise with a regime change. In addition to improving the functionality of Google Home, Search and Photos, the media giant unveiled a new innovation called Google Lens. Home can recognise voices, Search recognises and recommends search results, and what Google Lens brings to the table, is interpreting the surroundings and taking actions based on that information. Along with these innovations, improvements to existing technology have made inroads towards a completely AI focused brand.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Why Google is betting big on AI

CIO.com - Opinion - May 30, 2017 - 6:20pm

The recent Google I/O conference saw the internet giant unveil is artificial intelligence intentions. From modest machine learning beginnings, Google has unveiled products that intend to revolutionise our daily lives and bring machine learning into all current applications.

As the development of mobile applications hit the tech world by storm a few years ago, now is the time of AI and Google intends to capitalise with a regime change. In addition to improving the functionality of Google Home, Search and Photos, the media giant unveiled a new innovation called Google Lens. Home can recognise voices, Search recognises and recommends search results, and what Google Lens brings to the table, is interpreting the surroundings and taking actions based on that information. Along with these innovations, improvements to existing technology have made inroads towards a completely AI focused brand.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Business is playing a bigger role in tech buying, but the CIO will still dominate

CIO.com - IT industry - May 30, 2017 - 6:17pm

CIOs find themselves at a crossroads: tech buying in business and governments is clearly shifting from the sole or primary control of the CIO and the tech management organization and into the hands of business leaders. But how much is this happening? Anecdotal comments suggest that most tech purchases are now controlled by business executives.

However, in our newly-published research, “C-Suite Tech Purchasing Patterns,” Forrester finds that the business role in tech purchases is growing mostly in the front-end stages of identifying a business need for a technology solution and picking out potential vendor solutions. CIOs and their teams still play a major role in choosing the actual solution, implementing it, and making it sure it works correctly. Business executives will control all phases of the tech purchase process for only 6 percent of total all new U.S. tech purchases by 2018, up from 4 percent in 2013.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Business is playing a bigger role in tech buying, but the CIO will still dominate

CIO.com - Opinion - May 30, 2017 - 6:17pm

CIOs find themselves at a crossroads: tech buying in business and governments is clearly shifting from the sole or primary control of the CIO and the tech management organization and into the hands of business leaders. But how much is this happening? Anecdotal comments suggest that most tech purchases are now controlled by business executives.

However, in our newly-published research, “C-Suite Tech Purchasing Patterns,” Forrester finds that the business role in tech purchases is growing mostly in the front-end stages of identifying a business need for a technology solution and picking out potential vendor solutions. CIOs and their teams still play a major role in choosing the actual solution, implementing it, and making it sure it works correctly. Business executives will control all phases of the tech purchase process for only 6 percent of total all new U.S. tech purchases by 2018, up from 4 percent in 2013.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: AIOps combines machine learning and automation to transform IT operations.

CIO.com - Opinion - May 30, 2017 - 6:14pm

IT operations has become the lifeblood of all businesses today. A healthy IT organization can provide key competitive advantages for businesses in a fast-paced market. Many companies struggle to meet the high demand due to increased cloud system complexity. Distributed apps (where different parts of an app run on different systems) make it difficult to track where problems occur during an IT incident. Every minute of downtime or app failure directly impacts revenues. To mitigate these failures, IT organizations have ballooned in size. Increased cloud investments demand people that can do everything: build efficient systems, scale them to millions of users, and plug holes that lead to downtime. If businesses continue on this current trajectory, they will buckle under the burden of managing increasing complexity in IT.

To read this article in full or to leave a comment, please click here

Categories: Opinion

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