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For ERP LN feature pack upgrade, what method of install are you using?
Installation Wizard into existing VRC
36%
Installation Wizard into new VRC
36%
Manual into existing VRC
7%
Manual into new VRC
22%
Total votes: 45

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IDG Contributor Network: Here’s how companies can reach post-millennials through blogging

CIO.com - IT industry - July 31, 2017 - 12:51pm

Today’s young adults missed the blogging boom, with many of them opting to share their thoughts through photos, videos, and short status updates. For businesses, however, blogging is an essential way to keep fresh content on their websites, ensuring they rank well in the search results that often send customers their way.

But those born between the mid-1990s and the mid-2000s are a serious force in the retail landscape. Also known as Generation Z and centennials, post-millennials currently occupy our nation’s high schools and colleges, soon to follow millennials into the workplace. For the retailers who have been chasing the $65 billion in yearly buying power that millennials bring, this means it’s time to shift focus. How do entrepreneurs reach out to a generation that spends more leisure time on apps like Snapchat and Instagram than conducting Google searches on a computer?

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Here’s how companies can reach post-millennials through blogging

CIO.com - Opinion - July 31, 2017 - 12:51pm

Today’s young adults missed the blogging boom, with many of them opting to share their thoughts through photos, videos, and short status updates. For businesses, however, blogging is an essential way to keep fresh content on their websites, ensuring they rank well in the search results that often send customers their way.

But those born between the mid-1990s and the mid-2000s are a serious force in the retail landscape. Also known as Generation Z and centennials, post-millennials currently occupy our nation’s high schools and colleges, soon to follow millennials into the workplace. For the retailers who have been chasing the $65 billion in yearly buying power that millennials bring, this means it’s time to shift focus. How do entrepreneurs reach out to a generation that spends more leisure time on apps like Snapchat and Instagram than conducting Google searches on a computer?

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: How CIOs can avoid the next ransomware attack

CIO.com - IT industry - July 31, 2017 - 12:49pm

No question about it, ransomware is on the rise, and the majority of enterprises remain vulnerable to inbound phish emails that often are the originators of ransomware attacks.

One recent ransomware outbreak, Petya, appears to have originated in the Ukraine. Like WannaCry before it, once it has infected a computer it attempts to spread through local area networks. But according to the Romanian national CERT (Computer Emergency Readiness Team) Petya’s initial point of entry is often a phishing email that contains a Trojan-horse document which, if opened, will infect the target computer. “Initial infection of systems is achieved through documents attached to phishing email messages that users are urged to open,” according to the Romanian publication Business Review.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: How CIOs can avoid the next ransomware attack

CIO.com - Opinion - July 31, 2017 - 12:49pm

No question about it, ransomware is on the rise, and the majority of enterprises remain vulnerable to inbound phish emails that often are the originators of ransomware attacks.

One recent ransomware outbreak, Petya, appears to have originated in the Ukraine. Like WannaCry before it, once it has infected a computer it attempts to spread through local area networks. But according to the Romanian national CERT (Computer Emergency Readiness Team) Petya’s initial point of entry is often a phishing email that contains a Trojan-horse document which, if opened, will infect the target computer. “Initial infection of systems is achieved through documents attached to phishing email messages that users are urged to open,” according to the Romanian publication Business Review.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: How CIOs can use machine learning to transforming customer service

CIO.com - Opinion - July 28, 2017 - 7:00pm

In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This exciting new way to conduct business is thus being increasingly relied upon to provide better customer service experiences at a fraction of current cost.

What specific strategies are the world’s most innovative companies employing to get the most out of machine learning, and what exactly does it hold for the customer service industry?

The role of data in business

Recent developments in the collection and analysis of huge sums of data have fundamentally altered how most businesses operate. Companies are now able to collect data and metadata about their consumers, which helps them determine which products or services will be the most popular, and can analyze their own data to detect wasteful trends.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Developing product management disciplines that drive digital transformation

CIO.com - Opinion - July 28, 2017 - 1:26pm

Digital transformation is driving more enterprises to develop customer-facing and workforce productivity applications. In a recent Harvey Nash and KPMG survey, 41% of respondents had an enterprise-wide digital strategy, up 52% from 2016, and 54% are dedicating more time to innovation as a top tactic. CIOs of companies such as Capital One and Dominos Pizza that are succeeding at digital transformation understand that they have to operate like tech companies and must be great at building software.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Technology-led innovation in digital health: The law of inverse relationships

CIO.com - IT industry - July 28, 2017 - 1:07pm

While researching for my upcoming book, I asked the nationally recognized CIO of a health system what he thought of the market for emerging technologies such as AI, cognitive, blockchain and digital health solutions in healthcare. His response was: The teacher is ready, but the student is not.

What he meant was that the technology vendor community is developing innovative solutions at a faster rate than the ability of the healthcare sector to adopt it.

It’s no secret that healthcare IT is a couple of steps behind other sectors such as banking and retailing. I have been keenly noting the seeming contrasts in the outlook for healthcare IT when I speak with healthcare industry executives and technology providers.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Technology-led innovation in digital health: The law of inverse relationships

CIO.com - Opinion - July 28, 2017 - 1:07pm

While researching for my upcoming book, I asked the nationally recognized CIO of a health system what he thought of the market for emerging technologies such as AI, cognitive, blockchain and digital health solutions in healthcare. His response was: The teacher is ready, but the student is not.

What he meant was that the technology vendor community is developing innovative solutions at a faster rate than the ability of the healthcare sector to adopt it.

It’s no secret that healthcare IT is a couple of steps behind other sectors such as banking and retailing. I have been keenly noting the seeming contrasts in the outlook for healthcare IT when I speak with healthcare industry executives and technology providers.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Taming the Tower of Babel: A radical idea for coping with collaboration tool overload

CIO.com - IT industry - July 28, 2017 - 12:51pm

The Tower of Babel is a euphemism for the Biblical curse placed on the citizens of Babel for believing that mere mortals could actually construct a physical stairway to heaven. For those not familiar with the story, God punished the Tower workers by replacing their common language with multiple tongues, making it impossible for them to work collaboratively. The curse brought the Tower construction project to a screeching halt.

The Tower of Babel is an apt analogy for the problems created by the proliferation of collaboration tools in many modern enterprises. Although employee collaboration is obviously beneficial to daily business operations, the proliferation of disparate texting, note taking, document sharing, task prioritization, file management, audio conferencing, workflow management, video conferencing and project management tools can actually undermine the collaborative work practices such tools were designed to enable. 

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Taming the Tower of Babel: A radical idea for coping with collaboration tool overload

CIO.com - Opinion - July 28, 2017 - 12:51pm

The Tower of Babel is a euphemism for the Biblical curse placed on the citizens of Babel for believing that mere mortals could actually construct a physical stairway to heaven. For those not familiar with the story, God punished the Tower workers by replacing their common language with multiple tongues, making it impossible for them to work collaboratively. The curse brought the Tower construction project to a screeching halt.

The Tower of Babel is an apt analogy for the problems created by the proliferation of collaboration tools in many modern enterprises. Although employee collaboration is obviously beneficial to daily business operations, the proliferation of disparate texting, note taking, document sharing, task prioritization, file management, audio conferencing, workflow management, video conferencing and project management tools can actually undermine the collaborative work practices such tools were designed to enable. 

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Focus and get more done with a simple To Do List

CIO.com - Opinion - July 27, 2017 - 9:40pm

Our work environments get crazier and more hectic all the time. Guess what: it probably isn’t going to change anytime soon.

Technology innovation has been super in giving us tools to do so much more in our working lives and to access these systems from virtually anywhere and at any time.

The downside with all this “greatness” comes the fact that in today’s world it is hard to get away from the work, especially in IT. User needs and their dependencies upon technology have expanded and will continue to do so. This brings with it an ever increasing list of To Do’s that present major challenges for IT managers every day.

We need something to help us focus on what’s important and to eliminate as much of the “noise” as possible.

To read this article in full or to leave a comment, please click here

Categories: Opinion

Does 99.5% planned uptime = 99.5% actual uptime?

CIO.com - Opinion - July 27, 2017 - 5:07pm

If you are evaluating cloud financial management applications, a common question is “how often does the system go down?” For most of the leading cloud vendors, they have a strikingly similar answer: 0.5% of the time, phrased as “99.5% uptime”. That sounds very impressive, but does that really mean your application will be up and running 99.5% of the time? The short answer is no.

Why is the answer no? Simply because:

A)     Many vendors define the equation to get the outcome they desire.

B)     The math is tricky!

Here are three very important questions you need to ask the vendors to truly understand your potential downtime and evaluate the different products:

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Obama White House Deputy CTO Jennifer Pahlka on global government, citizen-centric digital transformation

CIO.com - Opinion - July 27, 2017 - 4:28pm

Recently, I interviewed Jennifer Pahlka, the founder and executive director of Code for America. She recently served as the U.S. Deputy Chief Technology Officer in the White House Office of Science and Technology Policy, where she architected and helped found the United States Digital Service. She is known for her TED talk, Coding a Better Government, and is the recipient of several awards, including MIT’s Kevin Lynch Award, the Oxford Internet Institute’s Internet and Society Award, and the National Democratic Institute’s Democracy Award. She spent eight years at CMP Media, where she ran the Game Developers Conference, Game Developer magazine, Gamasutra.com, and the Independent Games Festival. Previously, she ran the Web 2.0 and Gov 2.0 events for TechWeb, in conjunction with O’Reilly Media. She is a graduate of Yale University and lives in Oakland, California, with her daughter, husband, and seven chickens. In addition, she recently wrote a great blog post: Procurement Under Trump. Here’s our interview broken into three parts: (1) Code For America’s Evolution, (2) Modular and Agile Procurements, and (3) Global Government Digital Learnings.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: What's new with ISO/IEC 20000?

CIO.com - Opinion - July 27, 2017 - 4:07pm

Is there anything more exasperating than dealing with a service organization that has failed to implement even the most basic process and quality control tools? Not in my book. Those pesky critters who ate my broccoli and Brussels sprouts this summer are a distant second to IT service providers that fail to deliver uniformly high-quality services for a reasonable price.

The 1980s-style MIS (management information systems) is still with us, and no makeover will make it more attractive. What can you do?

Reengineer and reinvent, of course. But you don’t need to do it all by yourself. One of the simplest ways to reinvent your IT service organization is to use ISO 20000 as a foundation.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: What's new with ISO/IEC 20000?

CIO.com - IT industry - July 27, 2017 - 4:07pm

Is there anything more exasperating than dealing with a service organization that has failed to implement even the most basic process and quality control tools? Not in my book. Those pesky critters who ate my broccoli and Brussels sprouts this summer are a distant second to IT service providers that fail to deliver uniformly high-quality services for a reasonable price.

The 1980s-style MIS (management information systems) is still with us, and no makeover will make it more attractive. What can you do?

Reengineer and reinvent, of course. But you don’t need to do it all by yourself. One of the simplest ways to reinvent your IT service organization is to use ISO 20000 as a foundation.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Will predictive AI finally solve the multi-billion-dollar downtime problem?

CIO.com - IT industry - July 27, 2017 - 3:45pm

Downtime for today’s large, complex businesses means more than a simple inconvenience. The cost of interruptions, especially when workers are prevented from completing tasks due to out-of-service infrastructure, can be huge. A Gartner study calledThe Cost of Downtime” suggests that a large company may actually lose as much as $540,000 per hour from a preventable technical failure.

For service companies, that means providing equipment upkeep and repairs in a timely and effective way to reduce unplanned maintenance. The challenge is that a technician on a call may not always possess sufficient knowledge, or have the right tools and parts on hand, to expedite unplanned service. Service companies simply don’t have the inventory to enable every technician to carry every part that might fail. So what could have been a simple repair taking minutes becomes a dragged out affair? That’s downtime in a nutshell – and globally it’s a $647 billion a year problem.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Will predictive AI finally solve the multi-billion-dollar downtime problem?

CIO.com - Opinion - July 27, 2017 - 3:45pm

Downtime for today’s large, complex businesses means more than a simple inconvenience. The cost of interruptions, especially when workers are prevented from completing tasks due to out-of-service infrastructure, can be huge. A Gartner study calledThe Cost of Downtime” suggests that a large company may actually lose as much as $540,000 per hour from a preventable technical failure.

For service companies, that means providing equipment upkeep and repairs in a timely and effective way to reduce unplanned maintenance. The challenge is that a technician on a call may not always possess sufficient knowledge, or have the right tools and parts on hand, to expedite unplanned service. Service companies simply don’t have the inventory to enable every technician to carry every part that might fail. So what could have been a simple repair taking minutes becomes a dragged out affair? That’s downtime in a nutshell – and globally it’s a $647 billion a year problem.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Business transformation in the words of Bob Dylan

CIO.com - Opinion - July 27, 2017 - 3:30pm

Many may know the words of Bob Dylan in his 1964 inspirational anthem, The Times They Are-a-Changin'. If ever a song’s lyrics applied to the changes companies need to make through business transformation today, this is the one.

The rapid-fire changes that companies encounter today are like nothing that businesses have ever experienced. And, without a solid plan for understanding and navigating the waters ahead, chances are that even today’s high flyers may not exist in three or five years.

Who would have thought that Dylan in the '60s would foreshadow the business world 50 years later? He spoke to people then about the importance of getting ahead of the widespread changes that were happening throughout the world:

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: How big data is changing the role of the CMO

CIO.com - Opinion - July 27, 2017 - 3:13pm

In the past, marketing departments and IT departments didn’t necessarily spend a lot of time working side by side.

IT decisions were left to be made by the CIO while marketing decisions were left in the hands of the CMO. Today, however, things have changed and those C-level roles have begun to slowly converge together as marketing departments become more focused and heavily invested in technology.

According to a recent Gartner study, this year CMO’s influence and total spend on IT will surpass that of the CIOs. The report suggests that, “marketing technology, once a relatively narrow and specialized adjunct to enterprise IT, is now garnering investment nearly equivalent to the core systems that run the business,” said Jake Sorofman of Gartner.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Develop a decision framework for enterprise chatbots and conversational experiences

CIO.com - Opinion - July 27, 2017 - 2:59pm

In speaking with enterprise business leaders in a wide range of organizations, the number one priority has been and still is improving and delivering a better customer experience. This is at the center of all business strategies. In fact, if it is not, I dare to say, you do not have a real people-centric business strategy. So it’s no surprise that we are now witnessing the synergistic rise of artificial intelligence and AI-enabled chatbots to provide conversational experiences for users and customers. Enterprise chatbots have to be implemented with the primary purpose of providing conversational experiences for internal users and customers.

Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events within internal and external business processes. Business and IT leaders need to act now to optimize how people access and share information for better business outcomes.

To read this article in full or to leave a comment, please click here

Categories: Opinion

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