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CIO.com - Infrastructure
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Updated: 15 weeks 3 days ago

What is ITIL? IT Infrastructure Library definitions and solutions

August 15, 2017 - 11:00am
What is ITIL?

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The ITIL, currently ITIL v3, focuses on business and IT integration, and ITIL certifications can be earned at five levels. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

To read this article in full or to leave a comment, please click here

What is ITIL? IT Infrastructure Library definitions and solutions

August 15, 2017 - 11:00am
What is ITIL?

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. The ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The ITIL, currently ITIL v3, focuses on business and IT integration, and ITIL certifications can be earned at five levels. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: How DevOps changes the delivery of IT functions

June 13, 2017 - 4:11pm

Labor arbitrage and shared services companies have had a perfect marriage over the last 20 years. Then along came the Digital Revolution with new business models and a new construct for services. One component of the digital model construct is DevOps. It makes a significant impact on business services, but it’s important to understand how it changes the picture for labor arbitrage and shared services.

Shared service companies are structured on a functional basis. One way to think about them is they are a stack of functional expertise. In the case of IT, the stack includes such functions as infrastructure, security, application development and maintenance, and compliance. There is a multiple stack hierarchy, with each functional layer having shared service champions responsible for delivering that function cost-effectively at a high level of quality. Labor arbitrage fits perfectly into this equation in that each functional layer uses people, and the work can often be done more cost-effectively offshore than onshore.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: How DevOps changes the delivery of IT functions

June 13, 2017 - 4:11pm

Labor arbitrage and shared services companies have had a perfect marriage over the last 20 years. Then along came the Digital Revolution with new business models and a new construct for services. One component of the digital model construct is DevOps. It makes a significant impact on business services, but it’s important to understand how it changes the picture for labor arbitrage and shared services.

Shared service companies are structured on a functional basis. One way to think about them is they are a stack of functional expertise. In the case of IT, the stack includes such functions as infrastructure, security, application development and maintenance, and compliance. There is a multiple stack hierarchy, with each functional layer having shared service champions responsible for delivering that function cost-effectively at a high level of quality. Labor arbitrage fits perfectly into this equation in that each functional layer uses people, and the work can often be done more cost-effectively offshore than onshore.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Two ITIL processes that will protect your existence

June 9, 2017 - 5:30pm

In my recent blog entry, I talked about the future of the traditional IT organization and the need for sound governance and processes in the implementation of IT solutions, especially if they are leveraged through cloud and outsourced solution suppliers.

IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why so many have implemented only four or five of the 26 defined ITIL 2011 processes given the strength and magnitude of guidance that the ITIL IT service lifecycle provides.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Two ITIL processes that will protect your existence

June 9, 2017 - 5:30pm

In my recent blog entry, I talked about the future of the traditional IT organization and the need for sound governance and processes in the implementation of IT solutions, especially if they are leveraged through cloud and outsourced solution suppliers.

IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why so many have implemented only four or five of the 26 defined ITIL 2011 processes given the strength and magnitude of guidance that the ITIL IT service lifecycle provides.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Two ITIL processes that will protect your existence

June 9, 2017 - 5:30pm
IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why many organizations have implemented only 4 or 5 of the 26 defined ITIL 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle. The front and back door of an IT organization is managing customers and suppliers so, even if you aren’t quite ready to build the IT organization of the future, these practices are equally as important as the more commonly implemented processes of change management and incident management.

IDG Contributor Network: How Rackspace flew through turbulence in the private cloud

May 22, 2017 - 8:00pm

This year Rackspace won the Red Hat Innovation Award in two categories: the Cloud Infrastructure and the 2017 Red Hat Innovator of the Year. What sets Rackspace apart from its competitors is the fact that it co-founded OpenStack, along with NASA.

Being there from day one also means Rackspace has seen both sunny and rainy days.

Talking of the sunny days. During the OpenStack Summit (Boston) Jonathan Bryce, the executive director of the OpenStack Foundation, talked about the second generation of cloud, remotely managed private cloud, and Rackspace has already been doing for a while now.

“That's where we've seen growth in our business,” said Thompson, “You can see other vendors in this space trying to provide this as a managed service or as a service type of an offering. Because that's the way I think people are looking to consume complex open source technologies.”

To read this article in full or to leave a comment, please click here

IDG Contributor Network: How Rackspace flew through turbulence in the private cloud

May 22, 2017 - 8:00pm

This year Rackspace won the Red Hat Innovation Award in two categories: the Cloud Infrastructure and the 2017 Red Hat Innovator of the Year. What sets Rackspace apart from its competitors is the fact that it co-founded OpenStack, along with NASA.

Being there from day one also means Rackspace has seen both sunny and rainy days.

Talking of the sunny days. During the OpenStack Summit (Boston) Jonathan Bryce, the executive director of the OpenStack Foundation, talked about the second generation of cloud, remotely managed private cloud, and Rackspace has already been doing for a while now.

“That's where we've seen growth in our business,” said Thompson, “You can see other vendors in this space trying to provide this as a managed service or as a service type of an offering. Because that's the way I think people are looking to consume complex open source technologies.”

To read this article in full or to leave a comment, please click here

CERN upgrades Wi-Fi infrastructure to support researchers on the move

May 16, 2017 - 4:16pm

The European Organisation for Nuclear Research (CERN) is upgrading its wireless broadband network in order to support thousands of researchers using mobile devices while moving around its campus buildings.

There are more than 12,000 staff, visiting researchers and contract workers onsite at CERN's physics laboratory in Geneva each day, supporting projects such as the Large Hadron Collider. Around 20,000 mobile devices are used, requiring reliable wifi connectivity.

Having experienced problems with its independent wireless access points in the past, CERN decided to upgrade its network in 2015. "[The aim is to] enable seamless roaming in buildings across the campus and to get people in offices to give up their wired connections and be happy with wifi," says Dr. Tony Cass, who leads CERN's Communications Systems Group Information Technology Department.

To read this article in full or to leave a comment, please click here

CERN upgrades Wi-Fi infrastructure to support researchers on the move

May 16, 2017 - 4:16pm

The European Organisation for Nuclear Research (CERN) is upgrading its wireless broadband network in order to support thousands of researchers using mobile devices while moving around its campus buildings.

There are more than 12,000 staff, visiting researchers and contract workers onsite at CERN's physics laboratory in Geneva each day, supporting projects such as the Large Hadron Collider. Around 20,000 mobile devices are used, requiring reliable wifi connectivity.

Having experienced problems with its independent wireless access points in the past, CERN decided to upgrade its network in 2015. "[The aim is to] enable seamless roaming in buildings across the campus and to get people in offices to give up their wired connections and be happy with wifi," says Dr. Tony Cass, who leads CERN's Communications Systems Group Information Technology Department.

To read this article in full or to leave a comment, please click here

How a logistics firm leverages SD-WAN for competitive advantage

May 12, 2017 - 7:01pm

A gamble on a relatively unknown technology four years ago is paying off for a logistics company, which is using the software to shave millions of dollars off its bandwidth connectivity costs. Today freight forwarding company JAS Global is leveraging a software-defined wide area network (SD-WAN) to run cloud applications, according to JAS CIO Mark Baker. Eventually, Baker hopes to use the SD-WAN as the backbone of a predictive analytics strategy to grow the business.

SD-WANs allow companies to set up and manage networking functionality, including VPNs, WAN optimization, VoIP and firewalls, using software to program traffic routing typically conducted by routers and switches. Just as virtualization software disrupted the server market, SD-WANs are shaking the networking equipment market.

To read this article in full or to leave a comment, please click here

How a logistics firm leverages SD-WAN for competitive advantage

May 12, 2017 - 7:01pm

A gamble on a relatively unknown technology four years ago is paying off for a logistics company, which is using the software to shave millions of dollars off its bandwidth connectivity costs. Today freight forwarding company JAS Global is leveraging a software-defined wide area network (SD-WAN) to run cloud applications, according to JAS CIO Mark Baker. Eventually, Baker hopes to use the SD-WAN as the backbone of a predictive analytics strategy to grow the business.

SD-WANs allow companies to set up and manage networking functionality, including VPNs, WAN optimization, VoIP and firewalls, using software to program traffic routing typically conducted by routers and switches. Just as virtualization software disrupted the server market, SD-WANs are shaking the networking equipment market.

To read this article in full or to leave a comment, please click here


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