The IBM Watson Engagement Advisor can scan a big data repository and return an answer within seconds

Small businesses don't need expensive customer relationship software to manage customer records and important business data. Here are four inexpensive CRM options that offer the functionality you need and also integrate with the social sites your customers and prospects use.

Analyst: The release shows that Salesforce.com is listening to customers' requests for new features

A little more than two years after purchasing Java tool vendor WaveMaker, VMware has sold the assets of the company to the Pramati software engineering firm.

A little more than two years after purchasing Java tool vendor WaveMaker, VMware has sold the assets of the company to the Pramati software engineering firm.

Three years after Chatter's release, there are many who still doubt Salesforce.com's collaboration platform. It's time to wake up and smell the coffee. The long-term collaboration improvements are worth the short-term workflow disruptions.

Three years after Chatter's release, there are many who still doubt Salesforce.com's collaboration platform. It's time to wake up and smell the coffee. The long-term collaboration improvements are worth the short-term workflow disruptions.

It's time for CIOs to find out which communication technologies customers prefer, and give customer-service reps the data they need to answer questions, says a Forrester analyst.

The chief marketing officer at International Speedway offers insights into how innovative technology can improve the guest experience.

Salesforce.com takes over the top spot in terms of revenue, ahead of SAP

It's time for CIOs to find out which communication technologies customers prefer, and give customer-service reps the data they need to answer questions, says a Forrester analyst.

The chief marketing officer at International Speedway offers insights into how innovative technology can improve the guest experience.

Salesforce.com takes over the top spot in terms of revenue, ahead of SAP

An employee is left with a huge credit card bill after a software implementation allegedly goes wrong

An employee is left with a huge credit card bill after a software implementation allegedly goes wrong

Social.com ties Buddy Media to Radian6 and Salesforce.com CRM data

Social.com ties Buddy Media to Radian6 and Salesforce.com CRM data

Both vendors grew faster than the overall enterprise software market, according to IDC

Infor also says its hiring binge wil help it release 300 new products in 2013, 150 percent more than last year

Both vendors grew faster than the overall enterprise software market, according to IDC